Exchanges and returns

If for some reason the item you received does not match what you were expecting, you can proceed to make a change or return the item.

CHANGES AND RETURNS

If you are not completely satisfied with your purchase, you have a period of 15 calendar days, from the date of receipt of the package, to make any exchange or return.

Only online exchanges / returns of items purchased directly from noumoscada.com are accepted. If you have purchased a product from one of the authorized distributors of NOU MOSCADA, contact the store to manage the exchange or return. Returns of gift vouchers are not accepted.

To proceed with the change or return of the item, you must request via email: info@noumoscada.com or via WhatsApp: +34 602 211 667.

Indicating:

• First and last name.
• Order number (you will find it in the purchase confirmation email).
• Telephone and contact email to contact you.
• Item (s) you want to change or return (in case of change, indicate the new size / color / model).

Once we have received your request, we will contact you to process the change or return.

In the case of making a change:

• We will verify that we have stock of the product requested to make the change.
• The cost of shipping the new item is borne by the consumer. Before shipping the new product, we will send a ticket with the corresponding amount and payment method. (See shipping cost by country here).
• Once the payment has been made, we will send the new item and, at the time of delivery, the transport agency will collect the package of the returned item.

In order for the transport company to be able to collect, the item to be returned must be packed in its original packaging.

The item to be returned must be with the original label and in the same condition in which it was sent. It may not have been used.

All items that are returned pass the established quality control.

In the case of making a return:

• The cost of collecting the returned item is borne by the consumer. Before requesting the collection, we will send a ticket with the corresponding amount and method of payment. (The cost of collection is the same as the cost of shipping (see shipping cost by country here).
• Once the payment has been made, we will request collection at the same address where the shipment was made (in the event that it is another address, this must be communicated).
• In order for the transport company to be able to collect, the item to be returned must be packed in its original packaging.
• The item to be returned must be with the original label and in the same condition in which it was sent. It may not have been used.
• Once the item has passed quality control and our team has verified the perfect condition of the product, unused and in the original packaging, we will proceed to refund the amount of the item.

In case that the consumer prefers to send the item to be exchanged or returned himself, this must be indicated at the time of requesting the corresponding change or return. You can do this, always with the original packaging, at the following address: NOU MOSCADA El Macià s / n 08510 Masies de Roda, Barcelona.

RETURNS FOR DEFECTIVE PRODUCTS AND WRONG SHIPMENTS

In this case NOU MOSCADA will bear the shipping costs for returning the defective product.

INTERNATIONAL RETURNS

NOU MOSCADA does not take care of the tariff taxes applied when returning items from international destinations. Shipments must be categorized at the post office or shipping company as “Guaranteed Returned Items.”